KLM Airlines

Q: What is KLM's baggage allowance?

Baggage allowance varies by travel class, destination, and Flying Blue status. Please check the 'Baggage' section on the KLM website or your e-ticket for specific details for your flight.

Q: How do I check in for my flight?

Online check-in opens 30 hours before departure via the KLM website or app. You can also check in at the airport kiosks or check-in counters. Don't forget your passport or ID.

Q: What should I do if my flight is delayed or cancelled?

KLM will typically notify you via email or SMS. Check the 'My Trip' section or the KLM flight status page for updates and rebooking options. You may be eligible for rebooking or compensation.

Q: How do I add special assistance or services?

You can request special assistance (e.g., wheelchair, medical support) or add special services online via 'My Trip' or by contacting customer service at least 48 hours before your flight.

Q: How do I contact Flying Blue customer service?

For Flying Blue specific inquiries, log in to your Flying Blue account on the KLM website and navigate to the 'Contact Us' section or use the dedicated Flying Blue phone numbers listed on their site.

KLM Airlines Contact Information

Amsterdamseweg 55 Amstelveen Noord-Holland Netherlands

Need immediate assistance?

+1 (800) 618-0104

Main Customer Service Line

Quick Contact

Main Line +1 (800) 618-0104

Baggage Services +1 (877) 477-5134

Lost & Found Contact the local KLM staff at that airport

Rewards Program +1 (800) 375-8723

Accessibility no dedicated line, dial 711 and contact Saphir

Group Reservations transfer to group sales at Delta

Numbers verified December 31, 2025

Quick Access

Online Check-In

Check in 24h before departure

Manage Booking

View or change your reservation

Flight Status

Track flights in real-time

Baggage

Track your checked luggage

Chat & Messaging

Connect with KLM Airlines through messaging

Send a message via WhatsApp

Messenger

Chat on Facebook Messenger

International Contact Numbers

Call KLM Airlines from anywhere in the world

🇺🇸

United States

Toll Free

+1 800 618 0104 Call

🇬🇧

United Kingdom

+44 20 7660 0293 Call

🇦🇺

Australia

+61 2 8214 0530 Call

🇨🇦

Canada

Toll Free

+1 866 434 0320 Call

🇳🇱

Netherlands

+31 20 649 0787 Call

Customer Service Tips

Get the best experience when contacting KLM Airlines

Best

Early mornings (before 9 AM) and late evenings (after 7 PM)

Good

Mid-week days (Tuesday to Thursday)

Avoid

Monday mornings, Friday afternoons, and peak travel times

Urgent Issues

Call the customer service line directly

Immediate travel disruptions
Flight rebooking
Time-sensitive changes

Booking Changes

Use 'My Trips' online or call for complex changes

Simple changes via website/app
Seat selection
Call for special requests

General Inquiries

Website FAQs, app chat, or social media

Policy questions
Non-urgent queries
Twitter/Facebook for quick responses

Have your booking reference (PNR) and Flying Blue number ready before contacting.
Clearly state your question or issue upfront and provide relevant flight details (flight number, date, passenger names).
Utilize the 'My Trip' section on the KLM website or app for self-service changes and information before contacting customer service.
If using chat or social media, be concise and provide all necessary information in your initial message to speed up the process.
Keep a record of your communication, including date, time, and any reference numbers provided.

Frequently Asked Questions

Common questions about KLM Airlines customer service

01 How can I change or cancel my flight?

You can usually change or cancel your flight online via 'My Trip' on the KLM website or app. Fees and conditions apply based on your ticket type. For complex changes, contact customer service.

02 What is KLM's baggage allowance?

03 How do I check in for my flight?

04 What should I do if my flight is delayed or cancelled?

05 How do I add special assistance or services?

06 How do I contact Flying Blue customer service?

Can't find what you're looking for? Contact KLM Airlines customer service directly.

About KLM Airlines Customer Service

KLM Royal Dutch Airlines, established in 1919, is one of the world's oldest and most respected carriers, known for its extensive global network and commitment to passenger service. When you need to reach KLM customer service, several convenient and efficient options are available. You can find dedicated phone numbers for various regions on their official website, klm.com, under the "Contact Us" section. Additionally, KLM offers robust digital support through messaging apps like WhatsApp and Facebook Messenger, as well as via their comprehensive mobile app, which allows for quick and direct communication.

To ensure a smooth and efficient interaction, always have your booking reference (PNR), flight number, and a clear, concise description of your query prepared before contacting them. Many common questions can often be resolved by first checking the extensive Frequently Asked Questions (FAQ) section on klm.com, potentially saving you valuable time. KLM is particularly recognized for its responsive digital channels, often providing prompt and helpful replies through messaging services.